Right of withdrawal
Information on the statutory right of withdrawal for consumers
Note on language. Legal texts are written for German law and are legally binding in German. English versions, where available, are provided as a convenience translation; in case of doubt the German text prevails. Read the German version.
This information applies only to consumers within the meaning of § 13 of the German Civil Code (BGB), i.e. natural persons who conclude the contract for purposes that are predominantly outside their trade, business or profession. Business customers have no statutory right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days after the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract
Gross Simulation, Andreas Gross, Gretescher Weg 168, 49086 Osnabrück, phone: 0173 8427298, email: info@grosswebdesign.de
by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Early expiry of the right of withdrawal
The right of withdrawal expires for a contract for the provision of services once we have fully performed the service, provided that performance began only after you gave your express consent and acknowledged that you lose your right of withdrawal once the contract has been fully performed by us.
For the supply of digital content not on a tangible medium, the right of withdrawal expires once we have begun performance, provided that you gave your express consent to performance before the end of the withdrawal period and acknowledged that you lose your right of withdrawal by giving that consent.
Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form.
To Gross Simulation, Andreas Gross, Gretescher Weg 168, 49086 Osnabrück, phone: 0173 8427298, email: info@grosswebdesign.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:
______________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): __________________
Address of consumer(s): ____________________________________
Date: ________________________________________
Signature (only if this form is notified on paper): _______
(*) Delete as appropriate. You may also simply send the form by email to info@grosswebdesign.de.
As of: 10/2026 · Legal notice · Privacy · Terms